Background
The Ministry of Civil Service announced a plan to establish an information center, described as a call center, related to public service administration. The plan was presented by H.E. Soy Reasy, Inspector General of the Ministry of Civil Service, during a presentation on the progress and future direction of inspection work in the public service sector.
According to the ministry, the call center is being prepared as part of inspection work, which it described as a core function of the Ministry of Civil Service. Its stated purpose is to receive direct information and messages from civil servants on cases requiring follow-up and resolution, and to provide information back to the concerned officials.
Scope of Application
The planned call center concerns matters related to public service administration and is intended to serve civil servants who need to submit information, complaints, or feedback directly to the ministry. The initiative is linked to the work of the ministry’s Inspectorate.
The presentation also covered broader administrative oversight activities, including complaint handling and monthly attendance management monitoring across ministries and institutions.
Key Provisions or Decisions
The ministry presented the establishment of the call center as one of its forward-looking activities in the public service sector.
The presentation stated that the Inspectorate of the Ministry of Civil Service had previously received 23 complaints related to public service matters. Of these, 11 cases had been fully resolved, 9 cases had been redirected for resolution and remained under follow-up, and 3 cases were still under review, investigation, and continued handling.
The Inspector General also stated that the Inspectorate had continued strengthening attendance management systems in subordinate units of ministries and institutions on a monthly basis, and had held monthly meetings with leaders responsible for human resources departments across ministries and institutions.
Based on data received from 30 national-level ministries and institutions, the presentation indicated that more than 90 percent of officials regularly attended work.
Implications for Investors, Businesses, or Compliance
This development is relevant primarily to administrative governance and public sector personnel management rather than private sector compliance. It indicates the ministry’s continued effort to formalize channels for civil servants to submit complaints and receive responses, while also strengthening internal oversight through complaint tracking and attendance monitoring.
For organizations that interact with public administration, the measure may be relevant as part of broader civil service governance and institutional accountability developments within the Cambodian state administration system.
Official Source
Ministry of Civil Service Facebook post published on 25 March 2026: source.
