Background
H.E. Sok Soken, Minister of Inspection, chaired a meeting on 12 August 2026 to resolve two appeals and two complaints submitted to the Ministry.
The Ministry of Inspection has activated a mechanism to strengthen complaint receipt management in line with the Instruction on Strengthening the Effectiveness of Complaint Receipt Management and a Decision establishing a review mechanism for complaint receipts. The meeting was described as the Ministry’s first special session to implement the new mechanism, and it included participation by leaders responsible for complaint handling and technical officials at the Ministry.
Scope of Application
The mechanism applies to complaint and appeal receipts submitted to the Ministry of Inspection and to the Ministry’s internal units responsible for receiving, reviewing, and resolving such submissions. Participation in the new procedures involves Ministry leadership, designated complaint-resolution officers, and technical staff assigned to complaint management functions.
Key Provisions or Decisions
The Ministry referenced an Instruction on Strengthening the Effectiveness of Complaint Receipt Management and a Decision on the Establishment of a Mechanism for Reviewing Complaint Receipts as the regulatory basis for the operational changes. Those instruments collectively direct the Ministry to formalize procedures for receiving, reviewing, and managing complaints and appeals, and they include requirements related to the integrity of the review process and the protection of complainant information.
Implications for Investors, Businesses, or Compliance
Ministry leadership provided recommendations to refine and streamline internal procedures to improve clarity and effectiveness in complaint handling, with an explicit emphasis on ensuring safety and confidentiality for complainants. Entities engaging with the Ministry should expect that complaint receipts will be processed under the newly activated mechanism and handled by designated officials following the Instruction and the Decision named by the Ministry.
Official Source
Source: Ministry of Inspection Facebook post, 12 August 2026 — https://www.facebook.com/inspection.gov.kh/posts/pfbid0378K4sTh6f1Cmrmg4ARmUJeWoMipQr7UUjtg4YjZjWfBvJWefGscKscmnaG7pLQQtl
