Background
On 20 February 2023, the General Department of Identification organized an activity to review public feedback and requests related to identification services in Phnom Penh. The initiative was carried out under the guidance of the General Director of the General Department of Identification. A deputy director and deputy head of the Working Group on Identification Services and Rapid Response led the effort on behalf of the department’s senior leadership.
Scope of Application
The activity focused on feedback and requests submitted by citizens through comment boxes placed at various identification service provision locations in Phnom Penh. It covered matters raised by service users concerning the delivery, quality, or responsiveness of identification services managed by the General Department of Identification.
Key Provisions or Decisions
The working group, in cooperation with relevant specialized departments, conducted the opening of the public comment boxes installed at identification service sites. The contents of the boxes, consisting of opinions and requests from citizens, were collected for examination. The stated purpose of the activity was to review and address the issues and requests submitted by the public through this mechanism.
Implications for Investors, Businesses, or Compliance
This activity illustrates an administrative practice within the General Department of Identification to collect and respond to citizen feedback regarding identification services. While no new regulations or procedures were announced, the use of comment boxes and organized review by a designated working group indicates an internal governance approach aimed at improving service delivery and responsiveness in the identification system.
Official Source
The information is based on an announcement by the General Department of Identification, including a related news item published at: https://news.gdi.gov.kh/posts/17669.
