Background
The General Department of Immigration (GDI) is the national authority responsible for administering immigration entry procedures and operating Cambodia’s arrival processing systems. The department manages the government-designated electronic channels used to record incoming passenger information for immigration control and border management.
The official electronic arrival portal for Cambodia is provided at www.arrival.gov.kh and via the Cambodia e-Arrival mobile application. The General Department of Immigration publishes official notices and contact channels through its verified social accounts and the ministry website to help travelers and service providers identify authorized services.
Key Developments
On 10 June 2026 the General Department of Immigration posted a public notice on its official Facebook account denying that the website https://www.cambodiaivisa.com/ is a government-recognized or GDI-created platform. The notice reiterated that electronic arrival submissions for Cambodia must be completed through the government portal www.arrival.gov.kh or the Cambodia e-Arrival application and listed the GDI’s verified social and web channels.
Institutional Role
The GDI is responsible for maintaining the official e-arrival infrastructure and for communicating which online platforms are formally affiliated with the ministry. The department uses its official accounts (including Facebook, TikTok, Telegram) and the immigration website to publish operational updates and guidance for border-entry procedures.
Compliance Implications
Travelers, airlines, and visa-service providers should verify that any e-arrival submission or pre-arrival processing is completed through the government portal at www.arrival.gov.kh or the Cambodia e-Arrival application to align with the channels the GDI identifies as official. Reliance on non-authorized third-party websites may result in travelers needing to re-submit information through the official systems before entry processing is completed.
