On 11 March 2026, the General Department of Identification reported that a working group led by Lieutenant General Say Mengcheang opened a public feedback mailbox at the passport service branch in Poipet, Banteay Meanchey province. The activity was carried out under guidance from the Director General of the General Department of Identification and was described as part of efforts to strengthen identification service delivery.
Background
The announcement concerns the operation of a mailbox for comments, suggestions, and complaints from citizens at a provincial passport service location. The General Department of Identification stated that this mechanism is intended to support review, resolution, and reporting to leadership, alongside existing daily service response channels.
Scope of Application
The measure applies to users of the passport service branch in Poipet, Banteay Meanchey province. It relates to public submissions concerning identification and passport-related services handled by the General Department of Identification.
Key Provisions or Decisions
The department stated that the mailbox will receive public comments, opinions, and complaints for examination, resolution, and reporting to leadership. It also noted that this mailbox operates in addition to existing channels already used by the department, including the GDI eServices application, hotline numbers 1271 and 017 898 915, and the department’s official Facebook page.
Implications for Investors, Businesses, or Compliance
The update records an administrative service-governance mechanism for passport applicants and other service users in Banteay Meanchey. For businesses and individuals relying on passport services, it indicates an additional formal channel for submitting feedback or complaints regarding service delivery at the branch level.
Official Source
General Department of Identification, Facebook post dated 12 March 2026, referring to actions taken on 11 March 2026 at the passport service branch in Poipet, Banteay Meanchey province.
