Background
The General Department of Identification published a summary of the 2022 performance of its identification service and rapid response working group. The update also provides a comparative table of results across years since the establishment of the working group up to the present, and outlines the mechanisms through which citizens can seek assistance regarding identification services.
Scope of Application
The information concerns public service delivery related to identification services under the General Department of Identification. It covers citizens using the GDI eServices application and those contacting the administration with questions, requests, or complaints about identification services through designated communication channels.
Key Provisions or Decisions
For the year 2022, the General Department of Identification reported the following operational figures for the identification service and rapid response working group:
- Total number of downloads of the GDI eServices application: 90,992.
- Responses to citizens’ questions, inquiries, and requests: 7,294 cases.
- Resolution of various challenges related to the provision of identification services: 118 cases.
- Responses to issues raised through the page of Samdech Krola Hom: 55 cases.
The department reiterated the mechanisms through which citizens can contact the identification service and rapid response working group regarding questions, inquiries, requests, and challenges related to identification services:
- Dedicated telephone numbers 1271 and 017 898 915, available during working hours from Monday to Friday, with free calling across all telephone networks.
- The GDI eServices application, which can be downloaded on both Android and iOS systems.
- Inbox messages or comments sent to the official Facebook page of the General Department of Identification.
Implications for Investors, Businesses, or Compliance
The disclosure of performance data and available communication channels provides clarity on how identification service issues are handled by the General Department of Identification. Users of identification services, including individuals and entities that rely on identification documentation, can make use of the GDI eServices application, hotline numbers, and official social media channels to seek information, submit requests, or report service-related challenges. The reported workload and resolution figures illustrate the active use of these mechanisms and the administrative capacity dedicated to responding to public service queries.
Official Source
The information is based on an announcement by the General Department of Identification published through its official communication channel.
